A void reason is a pre-populated explanation in the void dialog popup of the Register. It is applied to the canceled order for reasons you deem relevant. Void reasons simplify the process of voiding a transaction since the user doesn't have to manually type the reason for voiding the transaction.
Add Void Reasons in the BackOffice
- Log into the BackOffice.
- Click Settings > System > Void Reasons from the left-side navigation menu.
- Click the Add Void Reason button.
- Type in the Void Reason and click Add.
- Repeat steps 3 and 4 until you have entered all the Void Reasons into the system.