Why am I unable to download PDF reports?

If you cannot download reports from the BackOffice to your computer, it is likely an issue with security settings on your computer or browser. All Download buttons are configured to open the PDF in a new tab so you can preview the report before downloading it. If a new tab does not open, this is likely due to pop-up blockers. 

Allow Pop-ups for the BackOffice in Safari on Mac

If using Safari on Mac, you'll need to change the security preferences to prevent Safari from blocking the pop-up for the BackOffice. 

1. On your computer, open Safari.
2. Navigate to the BackOffice in the browser and log in.
3. In the top menu bar, click Safari > Preferences.
4. Click on Pop-up Windows from the left-side menu.
5. Under Currently Open Websites, change the dropdown next to dashboard.getradish.com to Allow.

For more information on Safari's preferences regarding pop-ups, please reference the Safari User Guide or the following article: Block Pop-ups in Safari on Mac.

Allow Pop-ups for the BackOffice in Google Chrome

By default, Google Chrome blocks pop-ups from automatically showing up on your screen. The address bar will be marked with the "Pop-up blocked" indicator icon when a pop-up is blocked. To allow popups for a specific site, such as the BackOffice, when the notification appears:

1. On your computer, open Chrome.
2. Navigate to the BackOffice in the browser and log in.
3. Click the Download button for the report you want to download (where the pop-up is blocked).
4. In the address bar, click the Pop-up blocked icon ().
5. Click the link (dashboard.getradish.com) for the pop-up you want to see.
6. To always see pop-ups for the site, select Always allow pop-ups and redirects from [site] > Done.

Alternatively, you can customize your settings in Chrome to always allow pop-ups from a specific site:

1. On your computer, open Chrome.
2. At the top right, click More () and then Settings.
3. Under "Privacy and security," click Site Settings.
4. Click Pop-ups and redirects.
5. In the "Allow" section, click the Add button.
6. Enter the domain for the Backoffice: "https://dashboard.getradish.com"

For more information on allowing/blocking pop-ups in Chrome, please reference the Google Help Center or the following article: Block or Allow Pop-ups in Chrome.