To ensure a seamless implementation of the system, the location must meet our minimum requirements. It's worth noting that it is the user's responsibility to ensure that all network and infrastructure requirements have been met. This article outlines these basic requirements, which are an integral part of the successful implementation and operation of the system. Please familiarize yourself with these requirements to prepare for installation when your new hardware arrives.
Table of Contents
Internet Speed Requirements
Radish is a cloud-based POS solution; therefore, a constant, reliable, and quality Internet connection is an essential piece to the proper functioning of the system. A direct ethernet (LAN) connection is preferred; however, the system will operate fine on a wireless network as long as the speeds are fast and consistent. The bandwidth requirements are as follows:
- A single terminal requires network speeds of 3 megabytes per second (Mbps) for download and 1 Mbps for upload.
- Each additional terminal increases the download speed requirement by ~750 kilobytes per second (Kbps) and the upload requirement by ~256 Kbps. For example, if the site uses three terminals, the network speeds should be no less than 4.5 Mbps for download and 1.5 Mbps for upload.
Wireless Network Requirements
Some merchants would prefer to operate on a wireless network. If that is the case, we recommend the following:
- A wireless signal strength of more than -65 decibel milliwatts (dBm).
- If the wireless coverage area is greater than 1,500 square feet (sq ft.), install access points, as all systems should be placed within 60 feet of the Wi-Fi router (or access point).
- Do not operate the Guest Wi-Fi on the same network as the POS. This can lead to an overload of the network and potentially bump off the POS of the access point.
Infrastructure Requirements
Before installation, your site must be appropriately cabled to support the system and peripheral electronics.
- Ensure that electrical outlets are available at all locations where equipment will be installed.
- If using a LAN network connection, it is recommended that you install ethernet drops at all locations where equipment will be installed.
Have Questions?
If you have questions about network and infrastructure requirements, contact a representative at 1-800-771-1469 or email us at support@getradish.com.