Pre-installation Checklist

Before installing your equipment, we suggest you follow a few steps to ensure your site is suitable for installation. 

Table of Contents

• Site Readiness Checklist
• Build Your Menu (Item List)
• Hardware Setup
  • Connect Display (or AiO)
  • Connect Peripheral Devices
• Book a Training

Site Readiness Checklist

Follow these steps to ensure that your site is suitable for installation. 

• Radish is a cloud-based POS solution; therefore, a constant, reliable, and quality internet connection is an essential piece to the proper functioning of the system. Verify that your internet connection meets the system requirements.
• Ensure the location of all equipment is in a clean, flat space where it can be safely used and will not be subject to excessive heat, moisture, electrical interference, etc.
• Ensure that your site is cabled correctly to support the system and peripheral electronics, such as an ethernet printer or a credit card reader.
  • Check if electrical outlets are available at all locations where equipment will be installed.
  • If using a hardwired connection (ethernet), ensure that there are ethernet drops at all locations where equipment will be installed or that the device is close to the router.
  • If using a Wi-Fi connection, ensure the wireless coverage area is less than 1,500 square feet. If it exceeds 1,500 square feet, install access points, as all systems should be within 60 feet of the Wi-Fi router.

The POS is not recommended to be operated on the guest Wi-Fi network. This can lead to an overload of the network and potentially bump the POS off of the access point.

Please reference the Network & Infrastructure Requirements article for more information on network requirements. 

Build Your Menu (Item List)

To take advantage of your training time, it helps to have your categories and items loaded in the Backoffice. The system is designed for self-service menu management; however, an Account Specialist can help you configure the menu. For additional information on managing your menu in the BackOffice, check out the Intro to Item/Menu Management article.

Hardware Setup

We offer a few different hardware configurations, so please read through the installation guide for the hardware you received. Note that some certified devices, such as the PayPoint Plus–an all-in-one (AiO) device–may require very few peripheral devices. Other traditional hardware bundles include the display, stand, cash drawer, printer, and scanner, among other devices, and must be set up individually. Please refer to the type of main terminal and peripherals listed below.

Connect Display (or AiO)

Unbox and install your main terminal display. If the device is an AiO, plug it into the power outlet receptacle. Other hardware configurations may require that you affix the display to the stand. Please reference the articles below or search for your hardware by name in the knowledge base for detailed "how-to" instructional guides.

• PayPoint Plus Setup Guide
• I-Series Terminal Setup Guide
• I-Series Bundle Setup Guide

Connect Peripheral Devices

Depending on the terminal type, you may need to connect peripheral devices. Some traditional hardware bundles include peripherals such as the stand, cash drawer, printer, and scanner, among other devices, and must be set up individually. Please refer to the type of peripherals listed below.

• USB Receipt Printer: USB printers require only power and paper. Once loaded and powered on. Refer to Pairing Bluetooth Printers for an overview of this process.
• Network Receipt Printer(s): Ethernet Printers require a wired connection to the printer's back panel. This is a standard RJ45, CAT5, or CAT6 connection to the Network. Please refer to Connecting Ethernet Printers for the general steps to install your printer.
• Cash Drawer: Connect your Cash Drawer to its corresponding USB receipt printer using the cable. This cable is flat and grey and includes labels at each end indicating which end should be connected to the printer and which connects to the drawer.
• Card Reader: The system is compatible with many card readers, each with its specific interface style and connection procedure. Please refer to the hardware section of the knowledge base for more information, or search the model name of your reader in the search bar above.

Book a Training

We recommend booking the training with an Account Specialist as soon as possible for a date no less than one (1) week before your planned go-live date with the new system. This will allow you and your staff time to test out the system and become familiar with the day-to-day activities so that you don't have any challenges on your first launch day.