We understand your time is valuable. We are happy to provide you with multiple "Contact Us" options so you can choose the one that is most convenient for you.

Support Options


For urgent issues, please contact us on our support hotline at 1-800-771-1469. The hours of availability are listed below.

  • Monday - Friday, 8 am - 5 pm PT 

Submit a Ticket

We encourage customers to submit a ticket online for tracking purposes. To create a support ticket online:

  1. Navigate to support.parsepos.com
  2. Log in with your username and password. 
  3. Click Create Support Ticket in the top-right corner of the screen.
  4. Enter a brief description of the issue in the subject line.
  5. Complete the form by selecting the issue type and include a detailed description of the issue.


You may reach out to the support team via email at support@parsepos.com